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The Front Desk Receptionist serves as the primary point of contact for all callers and patients entering the Center. This role is responsible for greeting visitors, determining the purpose of their visit, accurately recording patient arrivals, and directing individuals to the appropriate department or staff member. The Front Desk Receptionist upholds a high standard of professionalism and contributes to the efficient and organized operation of the Center.

ESSENTIAL DUTIES AND RESPONSIBILITIE:

1. Responsible for greeting all patients and visitors in a courteous and professional manner.
2. Responsible for taking the patient's picture and inputting in the system.
3. Responsible for providing information to patients of where to go.
4. Answers incoming telephone calls.
5. Answers all telephone inquiries in a professional and courteous manner.
6. Checks in patients for their appointment.
7. Communicates with other offices for necessary patient information.
8. Responsible for verifying and completing all necessary paperwork for patients.
9. Verifies that all information is correct in the computer system.
10. Schedules patient for follow-up appointments.
11. Coordinates transportation services if needed.
12. Calls patients to remind them of their appointment date and time.
13. Issues badges, cards, flowers, pins, etc. to patients when they arrive.
14. Reschedules and cancels appointments when necessary, in order to accommodate the patient's needs.
15. Schedules no-show appointments.
16. Enters OTC in computer system.
17. Processes paperwork as required.
18. Sends external appointment messages to the Referral Department.
19. Must be knowledgeable in EPIC.
20. May give tours & follow up calls to new members.

LANGUAGE SKILLS

Fluent in English and Spanish

WORK EXPERIENCE

A minimum of one (1) year of experience working in a customer or patient facing role in the delivery of customer service.

EDUCATION

High School Diploma or equivalent.