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Job Summary:
Working closely with the Qualitative Field Research team, the Qualitative Research Auditors, while posing as ordinary customers, will visit locations within the UDX Theme Parks or partner businesses that sell UDX goods or services in order to evaluate and report on the quality and knowledge of the products sold, overall customer service metrics, overall cleanliness, and other designated operational criteria. Qualitative Research Auditors will also be responsible for providing timely, descriptive, and comprehensive reports for all auditing and observational requests.
Major Responsibilities:
- Conduct covert visits to assigned locations, posing as customers or potential customers to evaluate knowledge, quality, customer service, cleanliness, and overall experience.
- Discreetly record shorthand notes and observations of locations and interactions without breaking character and alerting others that you are conducting an auditing report.
- Provide detailed, in-the-moment written reports on all assigned locations/criteria, including photo and video documentation as assigned. Log and submit mileage expense reports and retain and submit accurate itemized receipts.
- Conduct fixed counts/observations of guest behaviors, interactions, or other observable phenomenon. Conduct brief, semi-structured interviews to collect data on topics of interest.
- Attend and participate in mandatory in-person quarterly training and learning workshops.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
High school degree or GED is required.
EXPERIENCE:
1+ Year: clerical, customer service, data entry, computer experience preferred. Mystery Shop experience a plus; or equivalent combination of education and experience.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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