Information Technology_USA - USA_Analyst
Real Soft, Inc.
Jacksonville, FL, USA
7/13/2026
Engineering
Full time
Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
- (Max)
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Shilpa Bajpai
Location: Mount Laurel, NJ- ONSITE
skill id: 10859179
Role: Technical Delivery Lead
Experience Required: 8-10 Years
Role Descriptions: Technical Delivery Lead
Job Description:
Oversees end-to-end delivery of CMDB and ITOM initiatives| manages technical teams| ensures solution quality| mitigates risks| and drives successful project execution within scope| schedule| and budget.Required Skills:ServiceNow CMDB and ITOM expertiseTechnical project delivery and program managementResource planning and team leadershipAgile and waterfall methodologiesRisk| issue| and dependency management Client and stakeholder engagement Technical architecture understanding Budget and delivery governance.
Responsibilities:
Lead the design| development| and optimization of enterprise-scale ServiceNow solutions across ITSM| ITAM| CMDB| TSOM| and related platform capabilities.Build and enhance ServiceNow workflows| automation| scripts| business rules| integrations| and service operations processes for incident| request| problem| change| and QA use cases.Work closely with product owners| architects| business stakeholders| and engineering teams to translate requirements into scalable| secure| and customer-centric technical solutions.Lead ServiceNow integration efforts with telecom order management| OSS/BSS| and other enterprise systems using APIs| middleware patterns| and reusable frameworks.Support data migration and platform modernization efforts| including transformation of ITSM| CMDB| and TSOM data into ServiceNow.
Provide technical leadership for development standards| code quality| architecture reviews| governance| and mentoring of ServiceNow developers.Drive innovation across the platform| including Service Portal enhancements| triage tools| email-to-ticket flows| ServiceNow-to-GitHub integration| Spec Driven Development| NOW Assist| and AI-enabled development capabilities.Champion DevSecOps practices| CI/CD security automation| observability| dashboards| monitoring| and production support to improve platform reliability and release readiness.Coordinate with Quality Assurance teams to validate performance| regression testing| technical requirements| and release readiness.Create and maintain technical documentation| evaluation plans| test results| recommendations| and reports that support platform delivery and operational excellence.Stay current with ServiceNow| AI| telecom| and enterprise technology trends to inform platform strategy| architecture| and continuous improvement.Other duties and responsibilities as assigned.Experience:Bachelors degree in computer science| engineering| information systems| or a related technical field; masters degree preferred. 8+ years of experience delivering enterprise IT or software solutions| including at least 3 years of hands-on ServiceNow development in complex| multi-system environments. Demonstrated ability to design and build ServiceNow solutions that support service operations| configuration data| telecom service workflows| and cross-functional business processes.
ALL CAPS, NO SPACES B/T UNDERSCORES
- (Max)
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Shilpa Bajpai
Location: Mount Laurel, NJ- ONSITE
skill id: 10859179
Role: Technical Delivery Lead
Experience Required: 8-10 Years
Role Descriptions: Technical Delivery Lead
Job Description:
Oversees end-to-end delivery of CMDB and ITOM initiatives| manages technical teams| ensures solution quality| mitigates risks| and drives successful project execution within scope| schedule| and budget.Required Skills:ServiceNow CMDB and ITOM expertiseTechnical project delivery and program managementResource planning and team leadershipAgile and waterfall methodologiesRisk| issue| and dependency management Client and stakeholder engagement Technical architecture understanding Budget and delivery governance.
Responsibilities:
Lead the design| development| and optimization of enterprise-scale ServiceNow solutions across ITSM| ITAM| CMDB| TSOM| and related platform capabilities.Build and enhance ServiceNow workflows| automation| scripts| business rules| integrations| and service operations processes for incident| request| problem| change| and QA use cases.Work closely with product owners| architects| business stakeholders| and engineering teams to translate requirements into scalable| secure| and customer-centric technical solutions.Lead ServiceNow integration efforts with telecom order management| OSS/BSS| and other enterprise systems using APIs| middleware patterns| and reusable frameworks.Support data migration and platform modernization efforts| including transformation of ITSM| CMDB| and TSOM data into ServiceNow.
Provide technical leadership for development standards| code quality| architecture reviews| governance| and mentoring of ServiceNow developers.Drive innovation across the platform| including Service Portal enhancements| triage tools| email-to-ticket flows| ServiceNow-to-GitHub integration| Spec Driven Development| NOW Assist| and AI-enabled development capabilities.Champion DevSecOps practices| CI/CD security automation| observability| dashboards| monitoring| and production support to improve platform reliability and release readiness.Coordinate with Quality Assurance teams to validate performance| regression testing| technical requirements| and release readiness.Create and maintain technical documentation| evaluation plans| test results| recommendations| and reports that support platform delivery and operational excellence.Stay current with ServiceNow| AI| telecom| and enterprise technology trends to inform platform strategy| architecture| and continuous improvement.Other duties and responsibilities as assigned.Experience:Bachelors degree in computer science| engineering| information systems| or a related technical field; masters degree preferred. 8+ years of experience delivering enterprise IT or software solutions| including at least 3 years of hands-on ServiceNow development in complex| multi-system environments. Demonstrated ability to design and build ServiceNow solutions that support service operations| configuration data| telecom service workflows| and cross-functional business processes.