Tech Analyst

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Tech Analyst

Job Summary and Qualifications

JOB SUMMARY

The Technical Analyst (TA) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

GENERAL RESPONSIBILITIES

• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Performs facility-based moves, adds, and changes (MACs), as needed
• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
• Provides 24x7 on-call support based on division IT staff rotation.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement
• Other duties as assigned

RELEVANT WORK EXPERIENCE

• 1+ years

EDUCATION

• Bachelor's Degree Preferred

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a sperior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries.
• Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Performs facility-based moves, adds, and changes (MACs), as needed
• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
• Provides 24x7 on-call support based on division IT staff rotation.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement• Other duties as assigned

EDUCATION

• Bachelor's Degree in Information Systems preferred or equivalent work experience

EXPERIENCE:

• 1+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE:

• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
• Valid state driver's license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

Benefits

HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Tech Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.