Sr. Manager, Port Services Accruals, Controls & Process Excellence
Norwegian Cruise Line Holdings Ltd
Miami, FL, USA
7/9/2026
Full time
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
Responsible for providing strategic leadership and governance over the financial controls, accrual processes, reconciliations, and operational procedures supporting approximately $700 million in annual Port Services expenditures across NCLH brands. Serves as the primary liaison to Accounting and Finance leadership, ensuring financial integrity, compliance, process standardization, and continuous improvement throughout the Port Services organization.
This role leads organizational process excellence initiatives while maintaining accountability for financial governance, risk mitigation, operational effectiveness, and financial reporting accuracy. The position develops and implements controls, policies, and procedures that support sound financial management and operational excellence across Global Port Services activities.
DUTIES & RESPONSIBILITIES
QUALIFICATIONS
DEGREE TYPE:Bachelor's Degree
FIELD(S) OF STUDY: Accounting, Finance, Business Administration, or related field required.
EXPERIENCE
COMPETENCIES/SKILLS
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
Responsible for providing strategic leadership and governance over the financial controls, accrual processes, reconciliations, and operational procedures supporting approximately $700 million in annual Port Services expenditures across NCLH brands. Serves as the primary liaison to Accounting and Finance leadership, ensuring financial integrity, compliance, process standardization, and continuous improvement throughout the Port Services organization.
This role leads organizational process excellence initiatives while maintaining accountability for financial governance, risk mitigation, operational effectiveness, and financial reporting accuracy. The position develops and implements controls, policies, and procedures that support sound financial management and operational excellence across Global Port Services activities.
DUTIES & RESPONSIBILITIES
- Provide strategic oversight and governance for accrual management, reconciliations, financial controls, and reporting processes associated with approximately $700 million in annual Port Services expenditures.
- Lead month-end, quarter-end, and year-end close activities in partnership with accounting.
- Ensure timely and accurate accrual calculations, reconciliations, and supporting documentation.
- Establish and maintain internal controls, governance frameworks, and compliance procedures supporting financial integrity and audit readiness.
- Identify, investigate, and resolve accrual discrepancies, financial variances, and process exceptions.
- Oversee reconciliation of Port Incentive Receivables and other vendor-related financial activities.
- Serve as the primary Port Services liaison to Accounting leadership.
- Partner with Accounting and Finance teams to ensure compliance with accounting policies and financial reporting requirements.
- Present financial governance metrics, operational performance indicators, risks, and recommendations to Directors, Vice Presidents, and executive stakeholders.
- Lead cross-functional initiatives involving Accounting, Finance, Procurement, Internal Audit, and Operations.
- Support internal and external audits while ensuring compliance with established controls and policies.
- Lead enterprise-wide process improvement initiatives designed to increase efficiency, strengthen controls, and reduce operational risk.
- Develop, document, implement, and maintain departmental policies, procedures, and operating standards.
- Identify opportunities for automation, workflow optimization, and process standardization across Port Services.
- Establish departmental performance metrics and monitor effectiveness of controls and business processes.
- Drive continuous improvement initiatives that enhance operational effectiveness and financial accuracy.
- Maintain strategic relationships with port agents and service providers to ensure accurate billing, payment, and reconciliation processes.
- Support contract administration, financial compliance activities, and vendor performance reviews.
- Support charter operations and special projects requiring financial governance and operational oversight.
- Participate in industry forums and governance committees related to financial management and operational excellence.
- Lead, coach, and develop a team of analysts while establishing performance expectations and development plans.
- Foster accountability, collaboration, and continuous improvement throughout the team.
- Ensure accuracy, consistency, and timeliness of all financial reporting and process management deliverables.
QUALIFICATIONS
DEGREE TYPE:Bachelor's Degree
FIELD(S) OF STUDY: Accounting, Finance, Business Administration, or related field required.
EXPERIENCE
- Minimum 7 years of experience in accounting, financial operations, accrual management, audit, financial governance, or process improvement.
- Experience supporting month-end close, financial reporting, and internal controls.
- Cruise industry or transportation/logistics experience preferred.
- Prior leadership or supervisory experience preferred.
COMPETENCIES/SKILLS
- Strong knowledge of accrual accounting, financial controls, and governance practices.
- Process improvement, operational excellence, and organizational effectiveness expertise.
- Strong project management and change management skills.
- Excellent analytical, problem-solving, and communication abilities.
- Ability to influence stakeholders across multiple functions and organizational levels.
- Experience with ERP, financial reporting, and accounting systems.
- Strong leadership, organizational, and team development capabilities.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.