Description
Retail Store Manager
Role Purpose
As a Store Manager, you own the building and lead the people strategy. You steward the customer experience, safety & compliance, merchandising and inventory health, and full P&L delivery. You are accountable for the talent life-cycle of the store team-from hiring and onboarding to coaching, performance management, and succession planning-while fostering a culture that nourishes better lives through our values (Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership).
Core Responsibilities:
Qualifications:
Benefits:
EOE, including disability/vets
Retail Store Manager
Role Purpose
As a Store Manager, you own the building and lead the people strategy. You steward the customer experience, safety & compliance, merchandising and inventory health, and full P&L delivery. You are accountable for the talent life-cycle of the store team-from hiring and onboarding to coaching, performance management, and succession planning-while fostering a culture that nourishes better lives through our values (Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership).
Core Responsibilities:
- Building Ownership & Operations
- Own all store operations end-to-end: opening/closing, safety, facilities, temperature controls, food safety & sanitation, cash controls, audits, and SOP compliance; ensure the store is customer-ready at all times.
- Create and foster a Sales Culture by building a predictable, high-performance sales engine.
- Manage P&L: analyze weekly financials, drive topline (traffic, conversion, basket), control labor and shrink, and deliver profitability targets.
- Ensure inventory health: ordering, receiving, FIFO rotation, and in-stocks in partnership with DC/commercial teams.
- Uses key business drivers - including traffic, conversion, basket, labor productivity, inventory and shrink - to set direction, prioritize actions, coach leaders and continuously improve store performance.
- Talent Life-Cycle Ownership (Team Leaders & Retail Sales Associates)
- Staffing and Scheduling: Anticipate staffing needs; source, interview, and hire store team. Creates and manages labor schedules based on business needs, optimizes coverage during peak traffic, and support sales goals - while balancing associate availability and preferences to sustain engagement and retention. Works all shifts to understand customer base and employee.
- Onboarding & training: deliver structured onboarding, on-the-job training, and certify product/customer-experience standards.
- Performance & coaching: set goals/KPIs, run check-ins, deliver feedback, manage corrective actions, and conduct regular, documented performance discussions.
- Succession & engagement: build bench and manage career paths and progression. Create a store culture where Forkies feel recognized and supported - celebrating wins, providing regular feedback, and building an environment they're proud to recommend as a great place to work.
- Builds and sustains a training culture that develops capability across all store roles, ensuring Team Leaders and Sales Associates are equipped to deliver strong service, confident selling behaviors and consistent execution.
- Customer & Brand Experience
- Bring to life our service philosophy of personal chef and friendly butcher through consistent demonstration of Wild Fork's service standards.
- Champions a customer-first, sales culture that enhances loyalty-driving higher visit frequency, stronger intent to purchase, improved conversion, and consistently high NPS results.
- Champions a culture of product expertise across the store, ensuring leaders model strong assortment knowledge and the team's confidence supports elevated behaviors and a differentiated brand experience.
- Merchandising, Marketing & Community
- Champions Wild Fork's merchandising standards by ensuring consistent, accurate planogram execution and coaching the team to deliver a visually compelling, easy-to-shop store environment.
- Strengthens Wild Fork's presence in the community by developing partnerships, participating in local events, and creating high-visibility brand moments that attract new customers and build loyalty.
- Compliance & Risk
- Own regulatory, food safety, OSHA, and company policy adherence; pass all audits with action plans with timely completion.
Qualifications:
- Bachelor's degree in Business Administration or related field preferred
- 5+ years retail, food, grocery and/or specialty retail leadership; 3+ years as a store-level leader with P&L accountability.
- Strength in hiring, coaching, and performance management; track record building bench.
- Financial acumen (labor, shrink, inventory, margin mix); systems: SAP, Microsoft 365.
- Passion for food and customer experience; ability to lift 50 lbs., stand 8-10 hours, and work in freezer conditions; flexible scheduling including early mornings, evenings, weekends, holidays.
- Be determined and deliver superior results with a sense of urgency, time management, and prioritization
- Demonstrated ownership mentality through determination and discipline
- Acts with respect and values the opinions of others
- Demonstrated ability to meet and work within a budget
Benefits:
- Medical, Dental, & Vision Insurance
- Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
- Monthly Bonus Plan - Up to 30% of Base Salary
- 401(k) and Company Match
- PTO: Vacation, Sick, Floating Holidays, Birthday PTO
- Culinary Perks: Culinary Training, Chew on This - Monthly Product Giveaway, Wild Chef - Monthly Allowance to Shop in Store
- Ongoing Development: Mentorship Program, Better Futures Program (free community college)
- Optional Perks: Fin Fit - Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program
EOE, including disability/vets