Retail Office Manager

Office Manager I

Position Summary

This position is responsible for assisting customers, associates, and managers with a variety of office transactions and provides a high level of customer service. This position is also responsible for the training and guidance of a minimum of 2 to a maximum of 4.5 Office Assistants.

Essential Duties and Responsibilities

• Creates the staff work schedules to be approved by the Store Manager
• Monitors and adjusts timesheet for payroll
• Maintains adequate office supplies
• Trains, guides, and provides direction to the office assistants by prioritizing work
• Achieves a satisfactory audit score
• Completes opening and closing procedures
• Balances the cash drawer, completes deposits and prepares the cash reconciliation report according to guidelines
• Follows office procedures (check acceptance, return/reselects and finance applications)
• Completes various reports (COD, Take Report, Research/Correction Report, Petty Cash Report, and UOR)
• Ensures office paperwork is accurate, neat and complete
• Maintains accuracy with Inventory Issues on load slips and "take orders"
• Answers multi-line phones with professional telephone etiquette
• Utilizes various computer programs to process payments and finance applications, answers delivery questions, and resolves customer inquiries
• Maintains an audit score of 80 or higher
• Performs other duties as required

Knowledge

• Customer Service techniques
• Basic computer knowledge and general office skills
• Have a working knowledge of Microsoft Outlook

Education

• High School Diploma preferred

Experience

• Two years of experience in customer service, data entry, and general office work or combination of education and experience
• Must have proven excellent verbal and written communication skills (bilingual is a plus)

Essential Requirements

• Excellent verbal and written communication skills with ability to effectively present and communicate with all levels within the organization, with agencies and vendors
• Excellent customer service skills preferred including handling difficult customers professionally and following up, as needed
• Excellent organizational skills preferred with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow
• Excellent analytical skills with the ability to resolve problems involving several variables, think outside the box, suggest corrective action, and resolve customer inquiries and issues
• Ability to keep customer information in a confidential and private manner
• Must be 18 years of age or older

Working Conditions

• Travel: None (0%).
• Schedule: You must be able to work a flexible schedule, including days, nights, weekends, and holidays. This includes extended hours and high-volume workloads.
• Physical demands: You will sit and use your hands frequently for grasping, fine manipulation, pushing, and pulling. You will occasionally stand, walk, twist, bend, squat, kneel, reach above your shoulders, balance, climb, and use hand tools.
• Lifting: You will occasionally lift, carry, push, or pull up to 10 lbs.
• Environment: You will occasionally work in heat, cold, sudden temperature changes, humidity, dust, dirt, and noise.

Note: Anything over 50lbs. or of an awkward size or nature requires the use of a two-person lift and/or the use of assistive devices.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. With more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business, we offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company. Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.