Program Analyst (Informatics)
Veterans Health Administration
West Palm Beach, FL, USA
6/11/2026
Full time
Summary
The Program Analyst (Informatics) improves healthcare quality and efficiency by integrating clinical and information processes, optimizing electronic health record technologies, and providing expert data, workflow, and system support to enhance patient care operations.
Learn more about this agency
Duties
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This position is a temporary detail assignment and may not exceed 120 days. It is intended to provide short-term support and developmental experience. Selection for this detail does not confer competitive status, promotion potential, or permanent placement. Employees must have supervisory approval prior to entering the detail, and time-in-grade requirements do not apply.
Primary Duties:
- Integrates clinical and information processes to improve healthcare quality, efficiency, and technology adoption across the facility.
- Leads informatics program activities, including project planning, workflow assessments, stakeholder coordination, and rollout of new clinical software and tools.
- Collaborates with clinical staff, IT, OIT, and leadership to optimize electronic health record (EHR) use, troubleshoot issues, and ensure systems meet operational needs.
- Manages data and content by evaluating information quality, eliminating redundancies, and developing reports and data tools for decision support.
- Applies statistical, analytical, and data-visualization methods to transform data into actionable insights that support patient care operations.
- Supports EHR system optimization by evaluating workflows, identifying issues, recommending improvements, and configuring system functions where authorized.
- Conducts workflow analysis to evaluate current operational processes ("as-is") and develop improved future-state processes.
- Leads requirements management activities, including gathering user needs, conducting market research, evaluating software products, and assessing implementation outcomes.
- Provides staff training and change-management support to ensure successful adoption of new technologies, standardized workflows, and clinical software updates.
- Develops educational resources, facilitates training sessions, and supports ongoing end-user learning on informatics tools and systems.
- Participates in process improvement, system redesign, and multidisciplinary teams to enhance healthcare delivery and information management practices.
- Serves as a liaison among end users, clinical leaders, IT, vendors, and national program offices to support optimization, problem resolution, and system enhancements.
- Supports testing, evaluation, and troubleshooting of clinical and business software, ensuring patient safety, regulatory compliance, and system reliability.
- Performs additional duties related to improving data systems, workflow efficiency, and patient care technology integration.
Work Schedule: Monday - Friday, 7:30am -4:00pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Informatics)/PD99399-S
Relocation/Recruitment Incentives: Not Authorized
Requirements
Help
Conditions of employment
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Examples of Specialized Experience:
You will be rated on the following Competencies for this position:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary and performed in office, conference room, and clinical settings, but may require periods of walking, standing, bending, or climbing as needed. The position occasionally involves carrying light items such as books, laptops, or similar materials. The work environment is generally hazard-free and does not require the use of special protective equipment or clothing.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications….
Education
There is no educational substitution at this grade level.
Additional information
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The Program Analyst (Informatics) improves healthcare quality and efficiency by integrating clinical and information processes, optimizing electronic health record technologies, and providing expert data, workflow, and system support to enhance patient care operations.
Learn more about this agency
Duties
Help
This position is a temporary detail assignment and may not exceed 120 days. It is intended to provide short-term support and developmental experience. Selection for this detail does not confer competitive status, promotion potential, or permanent placement. Employees must have supervisory approval prior to entering the detail, and time-in-grade requirements do not apply.
Primary Duties:
- Integrates clinical and information processes to improve healthcare quality, efficiency, and technology adoption across the facility.
- Leads informatics program activities, including project planning, workflow assessments, stakeholder coordination, and rollout of new clinical software and tools.
- Collaborates with clinical staff, IT, OIT, and leadership to optimize electronic health record (EHR) use, troubleshoot issues, and ensure systems meet operational needs.
- Manages data and content by evaluating information quality, eliminating redundancies, and developing reports and data tools for decision support.
- Applies statistical, analytical, and data-visualization methods to transform data into actionable insights that support patient care operations.
- Supports EHR system optimization by evaluating workflows, identifying issues, recommending improvements, and configuring system functions where authorized.
- Conducts workflow analysis to evaluate current operational processes ("as-is") and develop improved future-state processes.
- Leads requirements management activities, including gathering user needs, conducting market research, evaluating software products, and assessing implementation outcomes.
- Provides staff training and change-management support to ensure successful adoption of new technologies, standardized workflows, and clinical software updates.
- Develops educational resources, facilitates training sessions, and supports ongoing end-user learning on informatics tools and systems.
- Participates in process improvement, system redesign, and multidisciplinary teams to enhance healthcare delivery and information management practices.
- Serves as a liaison among end users, clinical leaders, IT, vendors, and national program offices to support optimization, problem resolution, and system enhancements.
- Supports testing, evaluation, and troubleshooting of clinical and business software, ensuring patient safety, regulatory compliance, and system reliability.
- Performs additional duties related to improving data systems, workflow efficiency, and patient care technology integration.
Work Schedule: Monday - Friday, 7:30am -4:00pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Informatics)/PD99399-S
Relocation/Recruitment Incentives: Not Authorized
Requirements
Help
Conditions of employment
- You must be a U.S. Citizen to apply for this job
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
- Specialized Experience: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.
Examples of Specialized Experience:
- Provides expert data analytics support for facility operations by managing Tier Huddle dashboards, tracking key performance metrics, and transforming data for analysis using multiple VA systems. Collaborates with stakeholders to select data sources, improve data quality, and make recommendations for data collection and integration. Serves as the subject matter expert for clinical software and electronic health records, offering training, guidance, and troubleshooting to staff and leadership. Leads process improvement initiatives, supports system redesign efforts, and develops instructional materials to enhance end-user adoption. Applies analytical methods to evaluate program effectiveness and participates in facility, VISN, and national projects involving information systems and workflow optimization.
You will be rated on the following Competencies for this position:
- Accountability
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Influencing/Negotiating
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary and performed in office, conference room, and clinical settings, but may require periods of walking, standing, bending, or climbing as needed. The position occasionally involves carrying light items such as books, laptops, or similar materials. The work environment is generally hazard-free and does not require the use of special protective equipment or clothing.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications….
Education
There is no educational substitution at this grade level.
Additional information
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.