About the Role:
Minimum Qualifications:
Preferred Qualifications:
Responsibilities:
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably within retail or warehouse environments.
- Basic computer proficiency including familiarity with inventory management systems and Microsoft Office.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
Preferred Qualifications:
- Bilingual abilities to support diverse customer base.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding orders, shipments, and product availability.
- Coordinate with warehouse staff to track orders, manage inventory status, and resolve any discrepancies or delays.
- Process returns, exchanges, and refunds in accordance with company policies while ensuring customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement.
- Collaborate with cross-functional teams including logistics, sales, and inventory management to streamline operations and improve service delivery.